Refund Policy

VUPlayer IPTV is committed to customer satisfaction. This refund policy outlines the terms and conditions for refunds, cancellations, and our money-back guarantee.

We offer a 7-day money-back guarantee for new subscribers who are not satisfied with our service.

All refund requests are reviewed on a case-by-case basis to ensure fair treatment for all customers.

**Eligibility:** New subscribers are eligible for a full refund within 7 days of their initial purchase.

**Conditions:** The refund is available if you are not satisfied with our service quality or features.

**Process:** Contact our support team within 7 days of purchase to request a refund.

**Processing Time:** Refunds are typically processed within 3-5 business days.

**Payment Method:** Refunds will be issued to the original payment method used for the purchase.

**One-Time Offer:** This guarantee applies only to your first subscription purchase.

**Eligible for Refund:**

- New subscribers within 7 days of purchase

- Service outages lasting more than 24 hours

- Technical issues preventing service access

- Billing errors or duplicate charges

**Not Eligible for Refund:**

- Subscriptions older than 7 days

- Violation of Terms of Service

- Account sharing or unauthorized use

- Internet connectivity issues on user end

- Device compatibility problems

- Change of mind after 7 days

**Step 1: Contact Support** - Reach out to our support team via email, phone, or live chat.

**Step 2: Provide Information** - Include your account details, purchase date, and reason for refund.

**Step 3: Review Process** - Our team will review your request within 24-48 hours.

**Step 4: Approval** - If approved, we will process your refund immediately.

**Step 5: Confirmation** - You will receive email confirmation of the refund.

**Step 6: Processing Time** - Refunds appear in your account within 3-5 business days.

**Cancellation Rights:** You may cancel your subscription at any time through your account settings.

**Immediate Effect:** Cancellation takes effect immediately upon confirmation.

**Service Access:** You will have access to the service until the end of your current billing period.

**No Refund:** Cancellations do not entitle you to a refund for the unused portion of your subscription.

**Reactivation:** You can reactivate your subscription at any time by making a new purchase.

**Data Retention:** We may retain certain account data as required by law or for legitimate business purposes.

**Service Outages:** If our service is unavailable for more than 24 consecutive hours, you may be eligible for a partial refund.

**Technical Support:** We provide 24/7 technical support to resolve issues before considering refunds.

**User Responsibility:** Users are responsible for ensuring their devices and internet connection meet our minimum requirements.

**Resolution Process:** We will work with you to resolve technical issues before processing any refund.

**Documentation:** Keep records of any technical issues and support communications.

**Alternative Solutions:** We may offer service credits or extensions instead of refunds for technical issues.

**Duplicate Charges:** If you are charged multiple times for the same service, we will refund the duplicate charges.

**Billing Errors:** Any billing errors on our part will be corrected and refunded immediately.

**Payment Method Issues:** If your payment method is declined or fails, we will not charge you for the service.

**Currency Issues:** Refunds will be issued in the same currency as the original payment.

**Processing Fees:** We do not charge any processing fees for refunds.

**Bank Processing:** The time for refunds to appear in your account depends on your bank's processing time.

**Credit Card:** Refunds are processed back to the original credit card used for payment.

**PayPal:** PayPal payments are refunded to your PayPal account.

**Cryptocurrency:** Cryptocurrency payments are refunded in the same cryptocurrency or equivalent value.

**Processing Time:**

- Credit Cards: 3-5 business days

- PayPal: 1-3 business days

- Cryptocurrency: 1-2 business days

**Exchange Rates:** For international payments, refunds are processed at current exchange rates.

**Partial Refunds:** Partial refunds are calculated based on the unused portion of your subscription.

**Email Support:** Send detailed refund requests to support@vuplayeriptv.com

**Phone Support:** Call +1 (323) 704-1832 for immediate assistance

**Live Chat:** Use our live chat feature on the website for instant support

**Required Information:**

- Account email address

- Purchase date and amount

- Reason for refund request

- Any relevant screenshots or documentation

**Response Time:** We aim to respond to all refund requests within 24 hours.

**Follow-up:** We will keep you updated on the status of your refund request.

**Force Majeure:** Refunds may be affected by events beyond our control (natural disasters, etc.).

**Legal Requirements:** We may be required to retain certain payments due to legal obligations.

**Fraud Prevention:** Refunds may be delayed or denied if fraud is suspected.

**Account Violations:** Accounts terminated for Terms of Service violations are not eligible for refunds.

**Special Circumstances:** We may consider refunds in special circumstances on a case-by-case basis.

**Dispute Resolution:** Unresolved refund disputes may be subject to arbitration as outlined in our Terms of Service.